A3 Problem Solving & Decision Making
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A3 Problem Solving & Decision Making

December 21, 2020 @ 10:00 am - 12:00 pm


Problem solving and decision making are essential skills in a world which is becoming more and more complicated, at an ever increasing pace. Learning how to effectively solve and prevent problems can help you save your organisations time, money, and resources.

This online coaching and training programme is designed to develop your problem solving skills by applying the structured approach to an actual  problem you are  facing. The interactive sessions will provide insights and techniques to confidently solve problems in a way that is result focused and adds value to the organisation.



  • Work  through a real problem to develop problem solving skills
  • Understand and practice the structured approach of problem solving
  • Understand how to uncover the current reality of a problem
  • Understand the importance of observation, careful inspection, fact-finding and developing a clear picture of the problem.
  • Utilise different methods to identify the root cause
  • Develop, evaluate and implement suitable and effective countermeasures
  • How to sustain the improvement and standardise the new approach 
  • Share knowledge  and experience from other  participants



  • 4 coaching and training sessions, each session 2 hours
  • Delivered over 4 weeks, 1 session per week
  • The training session are on 21, 28 December  4, 11 January

Available Appointments on November 30, 2023

Sold Out. اكتمل العدد للدورة

Session 1: Introduction to Problem Solving (21 December)

  • Introduction + Programme Brief
  • Types of Decisions
  • Types of Decision Making
  • What is a Problem 
  • Problem Solving Structure
  • Identify & Clarify the Problem
  • Collect Data & Information
  • Set Targets

Session 2: RCA (28 December)

  • Review, discuss and coach first 3 steps of participants activities
  • Root Cause Analysis:
    • Cause & Effect Diagram
    • 5 Why’s

Session 3: Countermeasures     (4 January)

  • Review, discuss and coach step 4  of participants activities
  • Develop Countermeasures
  • Brainstorming techniques
  • Tree Diagram 
  • Priority Grid 
  • Implement Countermeasures
  • Monitor Process Results 

Session 4: Standardise & Sustain (11 January)

  • Review, discuss and coach steps 5, 6 & 7  of participants activities
  • Monitor Process Results
  • Standardise  & Sustain
v veer approved center by ilm

Our programmes are recognised by the Institute of Leadership and Management (ILM) in  the UK.

Webinar Time Details:

- (Dubai Time)
- (Riyadh Time)
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December 21, 2020
10:00 am - 12:00 pm


Instructor Led Training


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