Effective Problem Solving & Decision Making

Problem solving and decision making are essential skills in a world which is becoming more and more complicated, at an ever increasing pace. Learning how to effectively solve and prevent problems can help you save your organizations time, money, and resources.

This three day masterclass is designed to develop your skills on how to apply an analytical, pragmatic, and systematic approach to problem solving. The interactive coursework will provide insights and techniques to confidently solve problems in a way that is result focused and adds value to the organization.


  • Understand the benefits of a structured approach to problem solving
  • Explain methods to identify problems’ root cause
  • Define and diagnose complex problems in the workplace
  • Search for and examine a range of alternative solutions to the problem
  • Compare and evaluate the alternative solutions, using specific decision making techniques
  • Plan and implement solutions


  • Develop the ability to solve problems more quickly and confidently
  • Be able to work through the problem-solving process
  • Be able to utilise problems solving techniques in a team environment
  • Be able generate solutions and search through the alternatives to choose the right one

Programme Content

  • QC Story method
  • Setting Projects to Solve Problems
  • Problem Solving Structure
  • Analysis Methods
  • Setting targets
  • Develop and plan counter-measures
  • How to monitor and evaluate results
  • Problem solving as team
  • Breaking down the problem
  • Data collection and analysis
  • Root cause analysis
  • Ishikawa – Cause and effect (Fish Bone)
  • 5 Why?
  • Decision making
  • Brainstorming
  • Prioritisation

Who should attend?

  • Managers
  • Supervisors
  • Team leaders
  • Engineers
  • Anyone who will benefit from developing or refreshing their problem solving and decision making skills