Effective Problem Solving & Decision Making Training

Problem solving and decision making are essential skills in a world which is becoming more and more complicated, at an ever increasing pace. Learning how to effectively solve and prevent problems can help you save your organizations time, money, and resources.

This three day masterclass is designed to develop your skills on how to apply an analytical, pragmatic, and systematic approach to problem solving. The interactive coursework will provide insights and techniques to confidently solve problems in a way that is result focused and adds value to the organization.

Objectives

Understand the benefits of a structured approach to problem solving
Explain methods to identify problems’ root cause
Define and diagnose complex problems in the workplace
Search for and examine a range of alternative solutions to the problem
Compare and evaluate the alternative solutions, using specific decision making techniques
Plan and implement solutions

Benefits

Develop the ability to solve problems more quickly and confidently
Be able to work through the problem-solving process
Be able to utilise problems solving techniques in a team environment
Be able generate solutions and search through the alternatives to choose the right one

Programme Content

QC Story method
Setting Projects to Solve Problems
Problem Solving Structure
Analysis Methods
Setting targets
Develop and plan counter-measures
How to monitor and evaluate results
Problem solving as team
Breaking down the problem
Data collection and analysis
Root cause analysis
Ishikawa – Cause and effect (Fish Bone)
5 Why?
Decision making
Brainstorming
Prioritisation

Who should attend?

Managers
Supervisors
Team leaders
Engineers
Anyone who will benefit from developing or refreshing their problem solving and decision making skills