The 5C’s for Psychological Safety

I’m sure you’ve heard about the 5S’s in Lean.  Doing 5S helps people stay physically safe and allows problems to be easily seen.  But what about psychological safety?  If you want the people in your organization to learn, improve and care for your customers, you need to take care of their psychological safety just as much as you care for their physical safety.  That’s why Karyn Ross and Jessica House have created the 5C’s of psychological safety.


During this interactive session, you will learn about each of the 5C’s and how you and your organization can begin practicing them immediately so that you can optimize learning, growth, innovation and improvement.  Everyone will receive a copy of the 5C’s document following the session.


About Jessica House

With over a decade of experience in the mental health field, Jessica’s passion is helping children, parents, caregivers and families live their best lives.  She is the Founder of LightHouse Counselling and Wellness where she works collaboratively with her clients to bring out the best in them.

She has a Masters in Counselling Psychology and spent many years working as a Child and Family Therapist at a local children’s mental health centre in Ottawa where children, parents and families experiencing a range of emotional, social, and/or behavioural challenges came for help.

Jessica is trained in cognitive-behavioural therapy, solution-focused therapy, attachment theory, collaborative problem solving, and is one of Ottawa’s few practice champions specializing in infant and early childhood mental health.  Jessica has developed treatment programs from the ground up that support children and families at home, in schools, and daycares.

Jessica is a certified Lean Black Belt and Coach who works with individuals and organizations to accomplish more than they thought possible.  She is currently the Manager of Continuous Improvement at Algonquin College where she is leading the College on a transformational journey to becoming a Lean organization.

Through the collaborative coaching process, Jessica has helped hundreds of clients set and achieve ambitious goals, improve performance, and enhance their overall wellness.


About Karyn Ross

Karyn is on a mission to Help People Create a Better, Kinder World. An artist, internationally acclaimed speaker, award-winning author, consultant, coach and practitioner, Karyn travels the globe teaching people her unique system of combining creativity, continuous improvement and kindness to make a better world. As well as being the owner of KRC (Karyn Ross Consulting) Karyn is one of the Founding Mothers of Women in Lean – Our Table, a global group of more than seven hundred and fifty women lean practitioners. Karyn is also Founder and President of the Love and Kindness Project Foundation, a registered public charity and The New School for Kind Leaders. She has created both of these initiatives to help people around the world think, speak, act and lead more kindly.

Karyn’s sixth book, The Kind Leader: A Practical Guide to Eliminating Fear, Creating Trust and Leading with Kindness will be available late spring 2021. Karyn’s five other books are: How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook, the Shingo-award winning The Toyota Way to Service Excellence: Lean Transformation in Service Organizations, I’ll Keep You Posted: 102 of My Reflections to Help You Start – and Deepen – Your Own Active Reflection Process, Think Kindly – Speak Kindly – Act Kindly: 366 Easy and Free Ideas You Can Use to Create a Kinder World…Starting Today, and Big Karma and Little Kosmo Help Each Other. Proceeds from books fund The Love and Kindness Project Foundation.

When not traveling, Karyn spends time designing and sewing her own clothes! Follow Karyn on LinkedIn for a daily inspirational post about creativity, kindness and/or continuous improvement.