Ending the Age of Entitlement in Healthcare Organizations

In The Toyota Engagement Equation book, the authors virtually walk you through their 30+ year gemba learning journey of discovery with Toyota as they grew with their people in North America. This deep dive into the company’s game-changing work practices (cultural infrastructure) reveals how people were developed to think differently. The authors coach and develop learners at all levels and functional areas in: GTS6 + E3 = DNA GTS1 – Go to See GTS2 – Grasp the Situation GTS3 – Get to Solution GTS4 – Get to Standardization GTS5 – Get to Sustainability GTS6 – Get to Stretch (goal) E3 – It is important to Engage, Everyone, Everyday in this thinking above in order to create the DNA – Discipline and Accountability for the cultural infrastructure necessary for people develop/people first environment! This thinking connects daily work to KPI’s (key performance indicators) cascading vertically through the organization (line of sight). Through a few of these ideas you will see how Toyota developed this simple but profoundly effective approach into an overall management system―and how you can achieve amazing results in your company through the The Equation – GTS6 + E3=DNA is a way to replicate the thinking process!   About […]

Have you ever struggled to motivate an employee? They lack interest, are dis-engaged from their work, and don’t seem to believe in the goals you’re working towards.   In this webinar, you will learn how to motivate your team by meeting their individual needs. What you will learn: It boils down to our human needs - the 6 key drivers of all behavior (Certainty, variety, significance, connection, growth, and contribution). By understanding what motivates people, you can influence their thoughts and behaviors.   About Sonia Singh Sonia Singh is the founder and CEO of Sonia Singh International, a leadership coaching and training company and a managing partner of MPlus, a performance improvement consulting firm. She’s the former head of culture for a Fortune 5 company and Executive Director of Transformation for a healthcare system in California, USA. Sonia has trained and coached over 2000 emerging and experienced leaders in developing key leadership skills. Sonia holds a degree in Psychology from Northern Illinois University and a Master’s degree in Health Administration from Tulane University. She is a certified Master Black Belt in Lean Six Sigma and certified professional coach by the International Coaching Federation.    Webinar   7:30 PM – 8:00 […]

Everyone is responsible for safety………..but leaders are accountable for engaging their teams in creating the environment for safe working practices. “The Busy Leaders Guide to Leading Pro Active Safety in Teams” applies a highly successful behavioural safety coaching methodology leaders can quickly and easily apply to engage and motivate their teams to recognise and predict hazards, and take proactive action preventing an incident before it happens. It helps develop members sensitivity to unsafe conditions and hazardous situations, developing members ability to not only recognise and predict hazards, but take responsibility for eliminating the potential for an accident or incident. The methodology is developed from the Japanese KYT or Kiken Yochi Training (Hazard Prediction Training) that is responsible for the high safety performance in many Japanese industries including their rail systems   About Mike Denison Mike has over 20 years of direct lean experience coaching, mentoring & consulting to some of the world’s largest and most successful organisations. Mike is an executive coach, management trainer and lean leadership facilitator and a keynote speaker, he supports organisations and senior leaders to successfully lead their lean and OpEx programs through change towards establishing a CI culture. Mike was one of the first leaders […]

سيناقش وليد في الندوة كيف ان الموقف هو الأساس لكل شيء، واهمية بناء الموقف الايجابي لتحقيق اهدافك. وسيتطرق في الندوة لبعض آليات الدفاع التي نستخدمها عند الاحساس بموقف سلبي. ستطرح الندوة بعض الادوات البسيطة لتحديد اهدافك والعمل بايجابية لتحقيقها عن  طريق منهجية كايزن. ستتعرف من خلال الندوة على كيفية بناء وتحقيق الايجابية في موقفك لتحقيق اهدافك.   نبذة عن وليد مازن يمتاز وليد مازن بخبرته التي تتجاوز 15 عامًا في مجال تدريب وتوجيه موظفي الشركات على كافة المستويات في النظام الإداري المبني على وقف الهدر، ويعتبر هذا النظام اختصاص ياباني يهدف إلى القضاء على الجوانب التي يضيع على أثرها الوقت والجهد والمال. وتشمل القطاعات التي قدم وليد الخدمات إليها تصنيع الأجهزة المنزلية، الأشغال المعدنية، الأغذية والمشروبات، الزجاج، البلاستيك، تخزين البضائع، بالإضافة إلى مختلف المنظمات الخدماتية والتعليمية. كما وعمل وليد في المملكة المتحدة والسويد والدنمارك وإيطاليا وألمانيا ورومانيا والمجر وبولندا ومصر والسعودية وقطر والامارات. يدير وليد مشاريع تدفع بعجلة التغيير وتسهل عملية التحسين في مجالات المشاريع المرشدة والتصنيع الرشيق ونشر السياسات وتطوير الصناعة الخالية من الهدر. وليد حاصل على درجة البكالوريوس في مجال هندسة النظم –الهندسة الصناعية من جامعة الملك فهد للبترول والمعادن في المملكة العربية السعودية، بالإضافة إلى درجة الماجستير التنفيذي في إدارة الأعمال من جامعة إمبريال كوليدج بالمملكة المتحدة. كما ويصنف من الأشخاص […]

Change is real. Maybe you’re facing change from COVID-19 – new PPE requirements, new processes, or new products. Maybe you’re trying to engage the team in improving flow or reducing waste or systematic problem solving. All change. Or maybe you find yourself struggling with execution on the things we’re already supposed to be doing – like safety talks and visual management. The thing is, when team members aren’t consistently executing on actions, we typically find ourselves in a compliance-based follow-up stance. And that’s no fun for anyone. It takes too much time for you, and typically irritates team members as they view you as “micro-managing”. There is a better way. In this session, you’ll learn the DECIDE framework to spark helpful behaviors that move the business forward, while generating greater engagement   About Jamie V. Parker Jamie V. Parker helps operations management teams integrate Lean into their everyday leadership so that they gain a competitive edge today while building organizational agility for the future. She is the host of the podcast Lean Leadership for Ops Managers and brings her 17+ years of multi-unit operations leadership experience to helping managers spark improvement behaviors, generate engagement and commitment, and develop problem solvers […]

عندما ننظر إلى الأفراد الناجحين نلاحظ أن العامل المشترك بينهم هو القدرة على التمكن من تحويل مجرى سرد حياتهم بإيجابية. فهم على يقين تام أن مساق الرواية يعتمد على رغبة الإنسان في تحدي رؤيته الحالية. فما السر يا ترى؟ سر نجاح هؤلاء الناس هي الثقافة الذاتية، السلام مع نفس، وتفضيل المصلحة العامة لأنهم يؤمنون دائم أن رحلتهم ذات تأثير فعال أياً كانت المعطيات، في اليسر وفي العسر. سيكون محتوى ندوة د. خالد غراب عن كيفية تحويل مساق حياتك كي تعيش قائداً مقدام ومتمكن في سرد قصتك الشخصية بنجاح.   نبذة عن خالد غراب لمدة ١١ عام عمل خالد غراب مع منظمات وشركات دولياً وعالمياً على تهييء وتطوير القادة. يتنوع عمل خالد بين تحويل ثقافة الشخص بإطلاق قدراته الكامنة، وتكوين مسيج بينه وبين أهداف المؤسسة. خالد كوتش معتمد من إتحاد التدريب الدولي (International Coach Federation ICF) الولايات المتحده، مقيم معتمد دولياً من The Leadership Circle من د. روبرت كيجان في جامعة هارفارد، ومستشار لوزارة التسامح والتعايش فالامارات العربيه المتحدة Webinar   7:30 PM – 8:00 PM (Dubai Time) 6:30 PM – 7:00 PM (Riyadh Time) 5:30 PM – 6:00 PM (Cairo Time) Book Event

The impact of Covid19 has shown us how business can be disrupted by events. Historically we had thought that most disruptions would probably come from competition enabled by new technology. Either way such incidents typify the VUCA world in which we now live. So how can we operate effectively and efficiently in today’s world? In periods and areas of relative stability we can use historic data and root cause analysis-based improvement approaches including Lean / Lean Six Sigma, but what do we use when historic data is no effective predictor of future performance? We have two very different business systems (respectively ordered and disordered) that can operate either sequentially or in parallel depending on business circumstances. Business Agility is arguably both the best form of defence and offense in disordered situations, and Lean in more ordered ones; combined they act as a ‘Dual Operating System’ which we will introduce and explore on the webinar’.   About Vince Grant Vince is an expert in Process Excellence, Continuous and Transformational Improvement. He held international senior executive positions at Hewlett Packard, Cable & Wireless, and in the Financial Services sector before co-founding Catalyst in 1995. Vince is a graduate from Cambridge University, and […]

Dr. Cindy Young will discuss what knowledge management is and what you can do to use it to aid in organizational success. She will talk about the benefits of face-to-face conversations, illusions of conversational touchpoints, and how alignment of knowledge management within organizational silos can bring benefits to the organization and your customers. She will round out the webinar with an easy-to-follow lesson learned sharing format and provide and example as well as three key take-aways for your organization.   About Cindy Young Cindy Young is the founder of CJ Young Consulting, LLC, a knowledge management consulting firm; a managing partner of The MPlus Group as the knowledge management expert; and a curriculum developer and instructor with Leidos, a defense contracting company. Cindy retired from the Navy after 23 years after serving 8.5 years enlisted and the remaining years as a Surface Warfare Officer. She holds a doctorate in business administration, project management from Walden University with her doctoral dissertation Knowledge Management and Innovation on Firm Performance of United States Ship Repair. Cindy is the Past Chair of ASQ Tidewater, Section 1128 as well as Certified as a Project Management Professional, Lean Six Sigma Master Black Belt, and Manager of […]

Lauren will provide a business perspective on leveraging Continuous Improvement with AI. The webinar will tackle the rapidly changing business world, moving in the direction of AI (RPA, Machine Learning, etc.). While these new digital approaches are meant to improve, streamline, and standardize business processes, many organizations don’t realize that these approaches do not fix a “broken” business process.  Instead, these digital approaches will show how broken a process is faster than using the manual method. The best practice is to fix the broken processes, standardize them, and then use them digitally. About Lauren Hisey Lauren Hisey guides business owners and leaders on how to rapidly and efficiently get from point A to point B resulting in real progress and empowerment. She is not your typical consultant or coach. She uses a calming influence, Continuous Improvement, and Lean Six Sigma through regular conversations to help create significant change within any business. As an expert in Lean Six Sigma, Lauren helps businesses to improve profitability and culture to drive sustainable growth. She has spent 13 years living and breathing Lean Six Sigma and Continuous Improvement as a coach, consultant, trainer, and speaker with different sizes businesses, universities, podcasts, and various networking associations. […]

يمكن أن تعني كلمة "جودة" أشياء مختلفة لأناس مختلفين. ولكن لتقديم منتجات وخدمات عالية الجودة يعني تلبية توقعات العملاء الواضحة والضمنية. ثقافة الجودة الحقيقية هي بيئة يهتم فيها أعضاء الفريق بصدق بجودة عملهم، ويتخذون القرارات بناءً على تحقيق هذا المستوى من الجودة. هناك فرق بين تلبية المعايير التنظيمية للجودة وتعزيز ثقافة الجودة في الشركة، سوف نناقش في هذه الندوة  كيف يمكن لمنهجية كايزن ان تدعم ثقافة الجودة.    نبذة عن وليد مازن يمتاز وليد مازن بخبرته التي تتجاوز 15 عامًا في مجال تدريب وتوجيه موظفي الشركات على كافة المستويات في النظام الإداري المبني على وقف الهدر، ويعتبر هذا النظام اختصاص ياباني يهدف إلى القضاء على الجوانب التي يضيع على أثرها الوقت والجهد والمال. وتشمل القطاعات التي قدم وليد الخدمات إليها تصنيع الأجهزة المنزلية، الأشغال المعدنية، الأغذية والمشروبات، الزجاج، البلاستيك، تخزين البضائع، بالإضافة إلى مختلف المنظمات الخدماتية والتعليمية. كما وعمل وليد في المملكة المتحدة والسويد والدنمارك وإيطاليا وألمانيا ورومانيا والمجر وبولندا ومصر والسعودية وقطر والامارات. يدير وليد مشاريع تدفع بعجلة التغيير وتسهل عملية التحسين في مجالات المشاريع المرشدة والتصنيع الرشيق ونشر السياسات وتطوير الصناعة الخالية من الهدر. وليد حاصل على درجة البكالوريوس في مجال هندسة النظم –الهندسة الصناعية من جامعة الملك فهد للبترول والمعادن في المملكة العربية السعودية، بالإضافة إلى درجة […]