التواصل فن أن تفهم الآخرين وأن يفهموك

The design of an organization is usually done by regrouping people by functions, by specialities: sales, engineering, operation, finance, etc. This way creates silos and numerous NonValue Added Activities, among which are found excessive Lead time, Errors, Communication mistakes, frustrations. The design of an organisation should be done by the top management team only.  To organise the design discussions, the Process Mapping in the Swim Lane format is recommended. Unfortunately, the process review is most of the time delegated to Business Analyst: details could be delegated to BA, but not the design of interactions between the different functions. The webinar will present 3 cases from telecom organisations that went from functional to Process Based Management leading to outstanding performance.   About Jean-Marc Legentil Jean-Marc Legentil MBA is founder and principal at Bell Nordic Consulting, an operational management consultant. He teaches MBA classes at Memorial University and facilitates seminar at HEC Montreal (Business school) and ÉTS (engineering school) in Canada. He has written many books on design thinking, Process improvement and recently the Toyota Kata memory Jogger. He had a previous career With Johnson and Johnson as production manager, Abbott Laboratories as Plant Manager and Carrier as VP Operations. Jean-Marc and team are currently consulting to Health care systems, municipalities, Government agencies, telecom companies and […]

We live in a world of big data, which gets used in countless ways - which ads you see when you’re online, which piece of equipment in a manufacturing facility is not running correctly, where you have traveled, or what you like to eat. The way organizations manage and derive insight from it is changing the way the world uses information. While the use of big data is not new, any organization that relies on its use to make decisions needs to consider the reliability of the data collected. In this webinar, we will discuss techniques to help you validate your big data.   About Amita Sherwood Amita is certified Lean Six Sigma a master Black Belt with 18 years of performance improvement and organisational effectiveness experience in a variety of industries including insurance, Federal (DoD and Civilian), Health Care, Higher Education, Financial Services, and Information Technology. Amita has spent 14 years consulting with private and public organizations on planning and executing performance improvement initiatives. She has completed a variety of engagements including: strategic planning, large scale lean six sigma deployment strategy and execution, development and delivery of six sigma training, project and team facilitation and coaching. Amita holds a […]

Today’s business world is characterized by uncertainty and interdependence. In this environment theperformance zone of an organization is the Learning zone. There are two major aspects of a Learning Organization. First, people feel invited and expected to share their ideas, concerns and mistakes. Everything else isunderstood as robbing the organization of an innovation or learning opportunity. Second, learning and development are a integral part of any role throughout the organization. Leaders lead byexample, with support and challenge. They aim to develop themselves while developing others. This culture is promoted by intentional leadership practices.   About Sabrina Matter Sabrina Malter is passionate about creating a work environment where everyone can bring their full self towork and make the boldest impact for the organization and beyond. She loves to challenge, encourage, andsupport organizations which embark on their learning and growth journey. Sabrina brings her passion to life asa Leadership and Learning Coach & Consultant at Sabrina Malter - Unveil Business Consulting. She understandsthe power of Lean thinking, and Lean tools and techniques in working towards her vision with a specialexpertise and skill in Lean Kata Coaching. She is a passionate and empathetic Lean Kata Coach, Coaching Trainer and Coach-the-Coach. Sabrina’s 25 years of […]

Visual controls are required for the effective management and distribution of work. Transactional processes that are automated and lack effective visual controls, create operational inefficiencies and backlogs that are often not visible to management. This presentation provides an overview of the application of key Lean visual management concepts to the optimization of digital or automated processes. Strategies to reengineer workflows using existing technology will be outlined.   About Paola Torres Paola Torres is a Lean Six Sigma Master Black Belt and continuous improvement professional with 17 years of experience in the Healthcare industry. She is currently a Sr. Performance Improvement Manager at Healthfirst in NYC. Prior to joining Healthfirst, she was the Director of Supply Chain Transformation and Integration at NYU Langone Health. As a Lean Six Sigma practitioner and coach, she has led over 40 cross functional Kaizen/Rapid Improvement Events (RIE) integrating change management concepts and adult learning theory into applied process improvement science. A native of Colombia, she received her BS in Microbiology from Javeriana University in Bogota and MPA in Health Care Management from New York University. Webinar   7:30 PM – 8:30 PM (Dubai Time) 6:30 PM – 7:30 PM (Riyadh Time) 11:30 PM – 12:30 […]

سيناقش عبدالرحمن  في هذه الندوة: شخصيات الموظفين داخل العمل كيف تتعامل الشخصيات المختلفة وما هي نقاط التطوير لكل شخصية ما هي أفضل شخصية لك كقائد نبذة عن عبدالرحمن ادريس عبد الرحمن إدريس حاصل على درجة البكالوريوس من جامعة ASPU  - الأردن. بدأ رحلته التدريبية في ايكيا 2008 م حيث كان أحد الموظفين الرئيسيين في قسم الموارد البشرية. غادر ايكيا لقيادة قسم التدريب في إحدى الشركات المحلية في المملكة العربية السعودية (مغربي للبصريات) حيث كان يقود التدريب والتطوير في جميع أنحاء المملكة العربية السعودية والبحرين وبعد ذلك التحق بشركات أخرى. عمل عبد الرحمن أيضًا كجزء من فريق تأسيس شركة تدريب وتوظيف التي كان يملكها الرئيس التنفيذي لإيكيا، حيث كان يصمم دورات تدريبية وبرامج تطوير. كما قدم دورات مختلفة خلال سيرته التدريبية في مجال القيادة وخدمة العملاء والتحفيز والعمل الجماعي أخلاقيات العمل - التفاوض - حل المشكلات - التفكير الإبداعي وغيرها. وفي عام 2017 انضم إلى Crestcom لتولي قيادة قسم التدريب والعمليات في القاء برنامج القائد المتكامل والان يعمل في بنك الجزيرة في قسم التعلم والتطوير. الشهادات: شهادة تدريب المدربين من INTRAC شهادة تدريب المدربين من الموسسة العامة للتدريب TVTC شهادة منسق و مقدم دورات تدريبة من جامعة جورج واشنطن شهادة تطوير الأداء البشري من قبل JICC شهادة مدرب معتمد لتطوير القيادة […]