Visual controls are required for the effective management and distribution of work. Transactional processes that are automated and lack effective visual controls, create operational inefficiencies and backlogs that are often not visible to management. This presentation provides an overview of the application of key Lean visual management concepts to the optimization of digital or automated processes. Strategies to reengineer workflows using existing technology will be outlined.
About Paola Torres
Paola Torres is a Lean Six Sigma Master Black Belt and continuous improvement professional with 17 years of experience in the Healthcare industry. She is currently a Sr. Performance Improvement Manager at Healthfirst in NYC. Prior to joining Healthfirst, she was the Director of Supply Chain Transformation and Integration at NYU Langone Health. As a Lean Six Sigma practitioner and coach, she has led over 40 cross functional Kaizen/Rapid Improvement Events (RIE) integrating change management concepts and adult learning theory into applied process improvement science. A native of Colombia, she received her BS in Microbiology from Javeriana University in Bogota and MPA in Health Care Management from New York University.