Communicating Effectively in the Workplace

This 1 day workshop is designed to enhance your communication skills. Effective communication is the foundation on which companies and careers are built and a crucial component of lasting success. Your reputation is built upon communicating with clarity to your clients, stakeholders and each other.

Effective communicators have great control over their voice, tone and verbal & non-verbal language, which they alter dependent on the scenario. They have the techniques and confidence to deliver and decode messages effectively, manage conflict, resolve discrepancies, influence people and handle assumptions.

You will learn how to transfer information clearly and concisely according to the needs of your audience. The communication workshop will help you develop a truly engaging and responsive communication style, leading to positive results for you and your organization.

Objectives

  • Explain the importance of effective communication in the workplace
  • Understand how the perception of both verbal and non-verbal messages influences culture, behaviour, and action 
  • Gain a sense of your own communication style & that of your stakeholders / audience
  • Demonstrate clarity, precision, conciseness and coherence in your use of language and delivery
  • Understand why sharing information and collaboration leads to success
  • Identify barriers to communication and understand how these could be overcome

Benefits

  • Improve the quality and effectiveness of business communication
  • Develop effective communication, persuasion & negotiation skills
  • Increase impact as a communicator, problem-solver and focused leader
  • Develop a greater sense of ease, availability and pleasure in communicating
  • Boost confidence to express your ideas and opinions
  • Share experience and knowledge

Programme Content

  • Workplace communication
  • Importance of communication in the workplace
  • Communication Process and Flow ( formal vs. informal)
  • Verbal communication effectiveness
  • Communication styles
  • Communicating emotional messages
  • Communication methods & channels (oral, written)
  • Communication network types (centralised vs. decentralised)
  • Barriers to effective communication
  • Effective communication and effective listening
  • Effective feedback

Who should attend?

  • Leaders, Managers, Project Managers
  • Anyone who wishes to explore, expand and develop their own communication style
  • Anyone who would like to improve verbal and non-verbal communication skills and awareness
  • Anyone who would like to improve getting their message across, gaining people’s attention or motivating them

This course is recognised by the Institute of Leadership and Management (ILM)