Process Performance Measurement

Business Performance Measurement systems have grown in use and popularity over the past twenty years. Performance measurement has been used to help balance profit and growth, balance short term results against long-term capabilities and growth opportunities, balance opportunities and attention, balance the motives of human behaviour.

This 2 day masterclass provides essential guidance and allows participants to practice developing meaningful strategic and operational performance measures systems. Learn the “what” and “how” of creating the appropriate metric for your process through lecture, discussion, practice and case studies. Finish your two days with learning how to review, report and act upon these metrics.


  • Know what to measure and how to measure it
  • Explore and navigate data to understand project, process, and product
  • Understand variation and patterns
  • Use analysis methods to remove special causes of variation and stabilise processes
  • Define optimum methods for displaying metrics
  • Use metrics to define appropriate organisational actions


  • Understanding the Measuring Purpose
  • Aligning organisational goals with team and individual performance
  • Be able to improve communication, teamwork, and morale
  • Achieve greater accountability at all level

Programme Content

  • Measuring Purpose (internal, external)
  • The different types of data
  • Central tendency concept
  • Mean, median and mode concept
  • The difference between the population and the sample
  • Normal Distribution
  • Variation
  • Tampering
  • Process to Measure
  • Measurement System Analysis
  • Data Display

Who should attend?

  • Managers and leaders
  • Operations Managers
  • Departmental Heads
  • Team leaders
  • Senior executives who wish to improve their abilities to lead
  • Change leaders
  • Project managers
  • Organisational development professionals