Dr. Cindy Young will discuss what knowledge management is and what you can do to use it to aid in organizational success. She will talk about the benefits of face-to-face conversations, illusions of conversational touchpoints, and how alignment of knowledge management within organizational silos can bring benefits to the organization and your customers. She will round out the webinar with an easy-to-follow lesson learned sharing format and provide and example as well as three key take-aways for your organization.

About Cindy Young

Cindy Young is the founder of CJ Young Consulting, LLC, a knowledge management consulting firm; a managing partner of The MPlus Group as the knowledge management expert; and a curriculum developer and instructor with Leidos, a defense contracting company. Cindy retired from the Navy after 23 years after serving 8.5 years enlisted and the remaining years as a Surface Warfare Officer. She holds a doctorate in business administration, project management from Walden University with her doctoral dissertation Knowledge Management and Innovation on Firm Performance of United States Ship Repair.

Cindy is the Past Chair of ASQ Tidewater, Section 1128 as well as Certified as a Project Management Professional, Lean Six Sigma Master Black Belt, and Manager of Quality/Organizational Excellence. Cindy is a sought-out speaker for knowledge management, operational excellence, and lean six sigma conferences and webinars.

She is a contributor to many publications including Harvard Business Review (HBR) Ascend  and has co-authored three bookswith chapters on knowledge management regarding women in leadership, culture of global teams, and project management. One of her most exciting speaking engagements to date is her TEDx talk for TEDxBeaconStreet, A Knowledge Mindset: What You Know Comes from Where You Sit.