Creating a Culture of Continuous Improvement and Habitual Excellence

What does it mean to have a culture of continuous improvement and what are the benefits to a healthcare organization? Why is continuous improvement, or Kaizen, such an important part of a Lean culture that’s based on the Toyota Production System?

In this webinar, you will learn:

  • Why safety is a compelling starting point for a Lean transformation
  • Why it’s necessary to engage every employee in continuous improvement
  • How leaders, through their mindsets and actions, can create this culture
  • Practical methods for capturing and tracking small improvement ideas
  • Some of the key measures that indicate the health of our continuous improvement culture



About Mark Graban

Mark Graban is an author, speaker, and consultant who has focused on healthcare improvement for the past 16 years, working around the world with hospitals and health systems. Mark has a BS in Industrial Engineering from Northwestern University and an MS in Mechanical Engineering and an MBA from the Massachusetts Institute of Technology. He is the author of books including Lean Hospitals, Healthcare Kaizen, and Measures of Success: React Less, Lead Better, Improve More. Mark started podcasting in 2005 and hosts and produces series including “Lean Blog Interviews,” “My Favorite Mistake,” and “Habitual Excellence.”