To understand what a Management System is or might be, first one must understand what a system is.  We briefly speak about the Baptist Management System (BMS) and its approaches to bringing the Right Care, at the Right Time, in the Right Place and that Right Cost.

About Skip Steward

Skip earned an MBA and is experienced in diverse industries including automotive, machining, food, process, service and healthcare. He is a Shingo examiner, a Certified Quality Engineer (CQE), a Quality Management System Auditor, a certified Six Sigma Black Belt, and a certified Lean Champion. Mr. Steward is a certified trainer in TWI Job Instructions (JI), Job Relations (JR), and Job Methods (JM). He is an award-winning leader and author who has implemented streamlined business systems that deliver significant contributions to the bottom line, while increasing employee performance and improving productivity.

Mr. Steward currently serves as Vice President and Chief Improvement Officer at Baptist Memorial Health Care headquartered in Memphis, TN where he develops, directs, and implements performance improvement activities identifying inefficiencies; implementing strategies to improve quality, service, and finances; and fostering a culture of continuous improvement and excellence.