The design of an organization is usually done by regrouping people by functions, by specialities: sales, engineering, operation, finance, etc. This way creates silos and numerous NonValue Added Activities, among which are found excessive Lead time, Errors, Communication mistakes, frustrations.

The design of an organisation should be done by the top management team only.  To organise the design discussions, the Process Mapping in the Swim Lane format is recommended. Unfortunately, the process review is most of the time delegated to Business Analyst: details could be delegated to BA, but not the design of interactions between the different functions.

The webinar will present 3 cases from telecom organisations that went from functional to Process Based Management leading to outstanding performance.

About Jean-Marc Legentil

Jean-Marc Legentil MBA is founder and principal at Bell Nordic Consulting, an operational management consultant. He teaches MBA classes at Memorial University and facilitates seminar at HEC Montreal (Business school) and ÉTS (engineering school) in Canada. He has written many books on design thinking, Process improvement and recently the Toyota Kata memory Jogger. He had a previous career With Johnson and Johnson as production manager, Abbott Laboratories as Plant Manager and Carrier as VP Operations. Jean-Marc and team are currently consulting to Health care systems, municipalities, Government agencies, telecom companies and manufacturing organisations.