The Dual Operating System: Lean to address VUCA in Uncertain Times

The impact of Covid19 has shown us how business can be disrupted by events. Historically we had thought that most disruptions would probably come from competition enabled by new technology. Either way such incidents typify the VUCA world in which we now live.So how can we operate effectively and efficiently in today’s world? In periods and areas of relative stability we can use historic data and root cause analysis-based improvement approaches including Lean / Lean Six Sigma, but what do we use when historic data is no effective predictor of future performance?

.                                                                                                                                                                                                                                                                                   Vince                      Martin

We have two very different business systems (respectively ordered and disordered) that can operate either sequentially or in parallel depending on business circumstances. Business Agility is arguably both the best form of defence and offense in disordered situations, and Lean in more ordered ones; combined they act as a ‘Dual Operating System’ which we will introduce and explore on the webinar’.


About Vince Grant

Vince is an expert in Process Excellence, Continuous and Transformational Improvement. He held international senior executive positions at Hewlett Packard, Cable & Wireless, and in the Financial Services sector before co-founding Catalyst in 1995.

Vince is a graduate from Cambridge University, and obtained his PhD in Physics from Manchester University. He is a Fellow of the Chartered Institute of Management Accountants. As well as being Chairman of Catalyst he is also a director of the Agile Business Consortium.

About Martin Brenig-Jones

Martin is an expert in Quality and Change Management and has worked in the field for 30 years. Prior to joining Catalyst in 2000, he was Head of Quality at British Telecom with responsibility for Quality and Business Excellence across the group of 130,000 people where he successfully lead several BT Divisions to Quality Award Winning level.